We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
All items in their unused/unopened condition are eligible for a return within 30 days of delivery. We can only accept returns for items that are in their original condition.
To initiate a return, simply reach out to us at aixstudio@hotmail.com.
Upon acceptance of your return request, we'll provide you with further instructions on how and where to send your package. Please note that items returned without prior authorization will not be accepted.
Kindly note that customers are responsible for bearing the cost of returning the item.
For any questions regarding returns, feel free to reach out to us at aixstudio@hotmail.com. We're here to assist you throughout the return process.
Cancellation Policy
- Customers may cancel their order within 24 hours of placing it.
- To cancel an order, customers must contact our customer service team at aixstudio@hotmail.com, providing their order number and reason for cancellation.
- If the cancellation request is received within the 24-hour window, we will issue a full refund for the order.
Undeliverable Address
It is the customer's responsibility to provide a correct and deliverable shipping address. AIXstudio does not hold any responsibility for orders not being delivered due to the undeliverable address provided at checkout. If an undeliverable address is provided at checkout, the order might not be delivered to the desired address and all costs will be covered by the buyer. If a customer noticed an error in the shipping address after the checkout, it is his responsibility to inform AIXstudio about the change in a window of 24h after an order has been placed.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, please send us a photo as a proof so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We do not offer refunds for change-of-mind purchases.Refunds are only issued if the item is defective, damaged, or incorrect, and must meet our return eligibility criteria.Once we’ve received and inspected your eligible return, we’ll notify you of the approval status
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at aixstudio@hotmail.com.
