Frequently asked questions
What is the return policy?
Our store supports returns and exchanges within 30 days, but they must not affect the resale. When returning, the original packaging and the product must be returned together. Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Shipping&Delivery
All orders are carefully packaged with processing times of 1-3 days.
We provide secured shipping with delivery expected 5-8 days.
Delivery times may vary based on your location.
Kind Reminder
To provide a better shopping experience, our store will record videos before shipment to facilitate verification of the accuracy of product delivery. If any issues such as missing items or incorrect deliveries are found, please contact us immediately for verification.（Email:aixstudio@hotmail.com)